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24 hours ago4 min read
Looking for Love: Moving Beyond Deal Size to Lifetime Value
Businesses that only focus on immediate deal size miss the much larger opportunity of ongoing relational and experiential value.

Feb 64 min read
Outside-In: Gaining a Customer Success Perspective
Success in the Experience Economy requires businesses to move toward a more value-driven Custom Success philosophy.

Jan 304 min read
Why Measuring the Value of Training Is Essential
Measuring the value of training requires a strategic approach that aligns with organizational goals and focuses on meaningful outcomes.


Jan 224 min read
SEEDs of Change: Experience Design as the New Differentiator
Planting the right SEEDs can cultivate transformation and growth in the experience economy.


Nov 14, 20233 min read
Rockstars vs. Conductors: A Metaphor for Effective Leadership
Leadership in the business world can be likened to the roles of Rockstars and Conductors in the realm of music. Which one are you?


Oct 9, 20237 min read
The 7 Persuasive Design Strategies
It all comes down to realizing that designing digital learning is about more than just great courses.


Sep 11, 20234 min read
The SLED Model
In today’s landscape, L&D practitioners are becoming increasingly more strategic inside their organizations.


Sep 4, 20233 min read
The PP/AA/RR Approach
The PP/AA/RR Approach enables a tailored, reproducible structure to training and assessment strategies.


Aug 8, 20233 min read
The 4 Pillars of Experience Design
All experiences need to be designed with intent using the four key pillars to the Experience Design Lifecycle.
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